Music Player

At Power Music, we exist to delight our customers. Each product we offer is designed to inspire you and your classes. If, for any reason, your purchase does not create this magic, you may return it within 30 days for a credit to your Power Music account (store credit only) for the amount of the purchase price (less shipping and handling).

Defective Items: If you receive a defective product, please return it to us within 30 days, and we will be glad to replace it with the same item. If a CD case arrives damaged in shipment, contact us at customercare@powermusic.com and a replacement case will be sent.

Incorrect Shipments: If you you are sent the wrong product please send it back to us unopened within 30 days and we will be glad to replace it for the correct item. If you have any additional questions or problems, please contact customer service at customercare@powermusic.com

Digital Download Return Policy: There are NO RETURNS OR REFUNDS for products that are purchased as a Digital Download. If you are having difficulty Downloading please check our Downloading Help section or contact Customer Service at 1-800-777-BEAT (2328).

A return authorization number is required before mailing any returns. To obtain an RMA number please do the following:

How to return a product:

  1. Login to your account.
  2. Click on "Orders History" in the Help and Support menu.
  3. "Search" for your order.
  4. Click on order which contains product you would like to return.
  5. Scroll down to the Create return request form.
  6. Set the amount of the product(s) you want to return.
  7. Select reason for return and how you would like us to handle it.
  8. Leave your comments, if necessary.
  9. Click on "Create".
  10. Please await a response from our store administration. You will be informed about the status of your request by e-mail.

If you have any questions, please call us at 1.800.777.BEAT [2328] or click on “Live Help”, or email us at customercare@powermusic.com